We can’t guarantee it, but we’ll do our best.

Please leave a note in the “Delivery Note” section - for example: “Please deliver before 4:00 PM, she leaves work then.”

Yes! If you place your flower order before 3:00 p.m. (Korea local time), Monday through Saturday, we can deliver it the same day at no extra cost.

Please note that due to the short preparation time, some substitutions may be necessary based on flower availability. We’ll make sure your arrangement is just as beautiful — thank you for your understanding!

In Korea, most apartments and residential buildings have a front door security code. If you include the code in the Delivery Note, it really helps the drivers make a smooth and timely delivery.

A postal code is required to place an order.

If you don’t know it, you can temporarily use 04515 and select Seoul as the province.

However, please make sure the rest of the address is accurate so we can deliver your order without any issues.

Unexpected delivery issues can happen, and having the recipient’s Korean local phone number helps us solve them quickly.

If possible, please provide a mobile number.

If you only have a workplace or hotel number, that’s okay too—just let us know!

No worries at all! Just send us an email with the updated information.

Please don’t forget to include your Order # so we can find your order quickly.

Yes, for now, PayPal is the only payment method available.

But don’t worry—PayPal is one of the safest and easiest ways to pay online.

You can use your credit or debit card through PayPal, and you don’t need a PayPal account to complete your purchase. Just select “Pay with Debit or Credit Card” at checkout.

Once your order is complete, you’ll be taken to an order confirmation page. You’ll also receive a confirmation email with your Order # shortly after.

From time to time, certain flowers or containers may be temporarily unavailable due to seasonal or regional supply issues.

When this happens, our skilled florists will make thoughtful substitutions—always keeping the overall style, color palette, and theme of your arrangement.

We only substitute with items of equal or greater value, ensuring your gift is just as beautiful and meaningful as you intended.

When placing a wedding arrangement order, please include the wedding date and time, and note whether it’s for the bride’s side or the groom’s side in the delivery note.

Wedding stands come with ribbon messages instead of a card. One side of the ribbon shows the sender’s name, so please write your name in the “Card or Ribbon Message” field.

The other side will show a traditional congratulatory phrase like “祝 結婚” (Congratulations on your wedding). If you’d like a different message, just let us know—otherwise, we’ll choose an appropriate one for you.

⚠️ Same-day delivery is not available for wedding stands, so please make sure to order in advance.

 In Korea, funerals are typically held over a 3-day period, and the final farewell (called bal-in) takes place on the morning of the third day. This means funeral arrangements can only be delivered within this 3-day window.

To place a funeral order, please provide the following details:

•The name of the deceased or the chief mourner (person hosting the funeral)

•The name or address of the funeral hall (The phone number is not required.)

We offer same-day delivery for funeral stands 365 days a year, usually within 3–4 hours of ordering.

However, orders placed after 5:00 PM will be delivered the next morning.

If the funeral is already over or we cannot confirm the delivery details, we will issue a full refund.

Funeral stands come with ribbon messages instead of a card:

•One side of the ribbon will show the sender’s name — please write it in the “Card or Ribbon Message” field.

•The other side typically reads: “삼가 故人의 冥福을 빕니다” (“Our deepest condolences”).

You may request a different condolence phrase if you wish — otherwise, we’ll choose an appropriate message for you.

Please limit each side of the ribbon message to 20 characters or fewer, including spaces.

If you have specific delivery instructions, please include them in the Delivery note section on the cart page.

If no one is home when the local florist attempts delivery, they will:

1. Leave the item at the door and contact the recipient via phone or text if the location is considered safe, or

2. Return the item to the shop and contact the recipient if they can’t leave it safely or with a neighbor. In this case, the recipient may need to visit the shop to pick up the item unless a prompt re-delivery can be arranged. That said, we always do our best to avoid this inconvenience and ensure a smooth, hassle-free experience.

Yes. If you’re placing an order to a hotel, the most important thing is to provide the full name of the person who made the reservation.

Most hotels won’t accept deliveries at the front desk unless the guest’s name matches their booking records.

If possible, please also include the room number — this will help us coordinate the delivery more smoothly with the hotel staff.

Unfortunately, we’re unable to deliver directly to military bases.

If the recipient can receive the delivery at an address outside the base

—such as a nearby residence, office, or any place where the item can be safely left—

 we’ll be happy to arrange it there.

Please note: We cannot deliver to P.O. Box addresses, as they do not provide location details accessible to us. To ensure successful delivery, please provide a full street address outside the base.

About half of the hospitals in Korea don’t allow flowers due to patient allergies and hospital policies.

If we receive an order for a hospital, we’ll first contact the hospital to check if delivery is allowed. If it’s not possible, we’ll reach out to the recipient to arrange another option—such as meeting at the lobby or delivering to their home instead.

If no delivery option works, we’ll issue a full refund.

Yes! All OLAFLA items are personally hand-delivered — either by a professional delivery driver or directly by the florist shop that arranged your order. We always do our best to deliver your gift promptly and with care.

You will receive a delivery confirmation email within 1 to 6 hours after your order has been delivered. In most cases, we also send you a photo of the actual item delivered, so you can see exactly what was received and enjoy peace of mind.

Once your order has been processed by the florist, is on its way, or has already been delivered, it cannot be changed or canceled. Same-day orders are typically processed right away and are usually not eligible for changes.

However, if your order hasn’t entered processing yet, we’ll do our best to help. Please contact us as soon as possible via email with your order number.

If something went wrong with your order, we sincerely apologize and want to make it right. Please contact us through our Contact us page or email us directly at my.olafla@gmail.com with your order details.

If a refund is approved, we’ll process it immediately on our end. However, depending on your credit card company or bank, it may take 2 to 10 business days for the refund to appear on your statement. Unfortunately, that part is up to them, and we don’t have control over this part of the timeline.